Privacy Policy

This privacy policy explains how Julia’s Bespoke Upholstery, trading as Julia’s Bespoke Upholstery, uses the personal data we collect from you when you use our upholstery services or website.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • What Data We Collect

We collect the following personal information:

* Contact details: Name, home or business address, phone number, and email address.

* Service details: Images of furniture, fabric choices, and measurements.

* Financial data: Transaction histories and billing addresses.

* Technical data: IP addresses, website usage behavior, and social media interaction data.

  • How We Collect Your Data

You directly provide us with most of the data we collect. We collect and process data when you:

* Request an upholstery quote online, via email, or by phone.

* Place an order and coordinate furniture collection or delivery.

* Pay for services online via PayPal or offline/in-person via Square.

* Use or view our website via your browser’s cookies and tracking pixels.

  • How We Use Your Data

We process your personal information under the lawful basis of contract necessity and legitimate interest to:

* Provide accurate upholstery quotes.

* Collect, transport, and safely deliver your furniture using our own business transport.

* Process secure payments and manage invoices.

* Analyse website traffic and optimize our social media advertising.

  • Sharing and Processing Your Personal Data

We share your information with trusted third-party providers to run our business safely:

* PayPal: To process online and invoice payments securely.

* Square: To process offline card payments securely.

* Google Services: To monitor website performance via Google Analytics.

* Meta (Instagram): We use the Instagram/Meta pixel to measure the effectiveness of our social media advertisements.

Note: We do not directly store or see your credit card numbers. Your physical furniture is stored securely at our private workshop residential address during the upholstery process.

  • How We Store Your Data

We securely store your contact details and digital records on a secure, password-protected cloud database / computer.

We will keep your personal data for 6 years to comply with UK tax laws regarding financial records. Once this period expires, we will securely delete your data.

  • Your Data Protection Rights

You are entitled to the following rights under UK law:

* The right to access: You can request copies of your personal data.

* The right to rectification: You can request that we correct inaccurate information.

* The right to erasure: You can request that we erase your personal data under certain conditions.

* The right to restrict processing: You can object to or restrict how we use your data.

  • Cookies and Tracking Pixels

Our website uses cookies and the Instagram (Meta) Pixel. These tools track how you interact with our website to serve you relevant social media updates or advertisements later. You can manage your cookie preferences through your web browser or your Instagram privacy settings.

  • Changes to Our Privacy Policy

We keep this privacy policy under regular review. This policy was last updated on 27 July 2026.

  • How to Contact Us

If you have any questions about this privacy policy or the data we hold on you, please contact us:

* Julia’s Bespoke Upholstery

* Email: juliasbespokeupholstery@gmail.com

  • How to Contact the Appropriate Authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.